What materials do you use?
We work with carefully selected natural fibres such as wool, silk, cashmere and pashmina. The exact composition is always listed on the product page.
How do I choose the right shawl or stole?
Check the product details for size, fabric, weight and styling notes. If you would like guidance, contact us and we will help you choose the right piece.
How long does delivery take?
Orders are usually dispatched within 2–4 working days. Delivery time depends on the destination, and tracking details are shared as soon as your order ships.
Can I return or exchange my order?
Yes, eligible unused items can be returned or exchanged within the period stated in our return policy. Please keep the product in its original condition and packaging.
How should I care for my shawl or stole?
Follow the care instructions on the product page or label. We recommend gentle handling, airing between wears and professional dry cleaning when required.
Are your products authentic and handmade?
We value traditional textile knowledge and work with skilled makers. Product pages clearly state the fabric and craft details available for each piece.
Which payment methods do you accept?
Available payment methods are shown securely at checkout and may vary depending on your location.
How can I contact you?
Use our contact page or the support details listed in the footer. If you already have an order number, include it so we can help faster.