At Pashmika Vastra, we value your trust as much as we value exceptional craftsmanship. Protecting your privacy and personal information is an integral part of the premium experience we strive to provide. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, or make a purchase.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We collect information that helps us provide a seamless and personalized luxury shopping experience.
Personal Information
When you interact with our website, we may collect information including:
- Full Name
- Email Address
- Mobile Number
- Shipping & Billing Address
- Payment Information (processed securely through trusted payment gateways)
- Order History
- Account Login Details
- Customer Support Communications
Gift Orders
If you purchase a gift for someone, we may collect the recipient's name, address, and contact details solely for fulfilling your order. This information is never used for promotional or marketing purposes.
Automatically Collected Information
When you browse our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Website Usage Data
- Pages Visited
- Time Spent on the Website
- Referral Sources
This information helps us improve website performance and enhance your shopping experience.
How We Use Your Information
Your information is used to:
- Process and fulfill your orders
- Deliver products and services
- Provide customer support
- Personalize your shopping experience
- Send order confirmations and shipping updates
- Improve our products, website, and customer service
- Respond to inquiries and feedback
- Send promotional offers (only with your consent)
- Prevent fraud and maintain website security
- Comply with applicable legal obligations
Data Security
Your privacy is our priority.
Pashmika Vastra employs industry-standard security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.
These measures include:
- Secure Socket Layer (SSL) encryption
- Secure payment processing
- Restricted access to personal information
- Regular security monitoring
- Secure servers and databases
While we implement robust security practices, no online transmission or storage system can be guaranteed to be completely secure.
Cookies
Our website uses cookies and similar technologies to enhance your browsing experience.
Cookies help us:
- Remember your shopping cart
- Save your preferences
- Keep you signed in
- Analyze website traffic
- Improve website functionality
- Deliver personalized content and recommendations
You may disable cookies through your browser settings. However, certain website features may not function properly if cookies are disabled.
Sharing of Information
We respect your privacy.
Pashmika Vastra does not sell, rent, or trade your personal information to third parties.
Your information may be shared only with trusted partners who assist us in operating our business, including:
- Payment gateways
- Shipping and logistics providers
- Website hosting providers
- Customer support partners
- Marketing service providers (where consent has been provided)
These partners are contractually required to maintain the confidentiality and security of your information.
We may also disclose information if required by law or when necessary to protect our legal rights, customers, or business operations.
Marketing Communications
With your permission, we may send you:
- New collection launches
- Exclusive member offers
- Seasonal campaigns
- Event invitations
- Style recommendations
You may unsubscribe from promotional emails at any time by clicking the "Unsubscribe" link included in our emails or by updating your account preferences.
Managing Your Information
You have the right to:
- Access your personal information
- Update your account details
- Modify your shipping and billing information
- Change communication preferences
- Request deletion of your account, subject to legal and business record retention requirements
Certain transaction records may be retained for taxation, accounting, fraud prevention, and legal compliance.
Payment Information
For your security, payment information is processed through certified and secure payment providers.
Pashmika Vastra does not store complete credit or debit card details on its servers.
Third-Party Links
Our website may include links to third-party websites for your convenience.
These websites operate independently and maintain their own privacy policies. Pashmika Vastra is not responsible for the privacy practices or content of these external websites.
We encourage you to review their privacy policies before sharing any personal information.
Children's Privacy
Our website is not intended for children under the age of 18.
We do not knowingly collect personal information from minors. If we become aware that such information has been collected, we will promptly remove it.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements.
Any revisions will be published on this page along with the updated effective date.
We encourage you to review this Privacy Policy regularly.
Contact Us
If you have questions regarding this Privacy Policy, please contact us through the contact details provided on our website.
Your Consent
By accessing or using the Pashmika Vastra website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
Your continued use of our website constitutes your acceptance of any future updates to this policy.