- Every Pashmika Vastra piece is individually inspected before dispatch to ensure it meets our quality standards.
- Slight variations in pattern, texture, or finish between pieces are normal and do not affect quality.
- Orders may be cancelled before they enter the dispatch process.
- Both Cash on Delivery (COD) and prepaid (online payment) orders may be returned or exchanged within 7 days of delivery, provided the item is unused, undamaged, and in its original packaging with tags intact.
- How to request a return, exchange or cancellation: Email us at pashmikavastra@gmail.com or call/WhatsApp us at +91 97629 51530 within 7 days of delivery with your order number and reason for return. We'll confirm eligibility and share the next steps.
- Return shipping and charges: For approved returns, a return pickup charge of ₹99 is deducted before your refund is issued — for both COD and prepaid orders. Prepaid orders are refunded to the original payment method; COD orders are refunded via bank transfer/UPI to the details you provide. Exchanges are not charged a delivery fee.
- Refund timeline: After the returned item reaches us and passes quality inspection, we process your refund within 7 days. Depending on your bank, it may take a few additional days to reflect in your account. For exchanges, the replacement is dispatched once the returned item is received and inspected.
- We're committed to delivering an experience defined by quality, trust, and reliable service.
OUR PROMISE